Description

This article will cover the list of reason codes and descriptions that can appear in MPmail live tracking.

Definitions

spam content : spam content was detected in the email.

infomail : Informational email - usually a subscription email from a service.

ham  : opposite of spam - a clean email.

good sender reputation : The sending IP has a good reputation - this lowers the chance of an email being classified as spam.

bad host reputation : The sending IP has a bad reputation - this greatly increases the chance of an email being classified as spam.

allowed by user policy : The sender is on the recipient allow list.

sender allowed by domain policy : The sender is on the domain allow list.

sender denied by user policy : The sender is on the recipient deny list.

sender denied by domain policy : The sender is on the domain deny list.

clean by compliance rule id=xxxxx : An email that has been tagged clean by the displayed compliance filer rule.

compliance-rule-reject-ID=xxxxx : An email that has been rejected by the displayed compliance filer rule.

statusmail : An email from the MPmail quarantine server, either a quarantine report or an email that has been released from quarantine.

RBL   : Real time Black List. This email was blocked from being accepted by the filter and thus cannot be released.

email journaling : An email that has been sent to the journaling service.

undelivered mail returned to sender : An email bounced back to the sender as it could not be delivered.

Solution

Reason	Definition	Activity
450 4.1.1	Rejection when relay check is enabled	Blocked
450 4.1.8	Sender address rejected: Domain not found	Blocked
450 4.5.5	E-Mail deferred because of detected spam sending The email has been temporarily rejected because spam had been sent from the email address of the sender. You can unlock the email address by clicking on the displayed URL.	Blocked
450 4.5.5	too many false recipients rate-limited The email has been temporarily rejected because it contains too many false recipients.	Blocked
450 4.5.5	unblock {URL} The email has been temporarily rejected due to contents in its header. You can unlock the email address by clicking on the displayed URL.	Blocked
450 4.5.6	The email has been temporarily rejected due to server overload.	Blocked
450 4.5.7	loop detected, by {relay} The email has been temporarily rejected because a loop has been detected. The hostname of our relay is displayed.	Blocked
450 4.5.7	The email has been temporarily rejected due to server overload. The hostname of our gateway is displayed.	Blocked
450 4.5.8	no mail data, by {relay} The email has been temporarily rejected because it does not have any content. The hostname of our relay may be displayed.	Blocked
450 4.5.8	too much load try next hop The email has been temporarily rejected because due to server overload. The delivery should be tried through a different hop.	Blocked
450 4.5.9	Connection PID broken $CLEANUPID by $(hostname) The email has been temporarily rejected because of a system error.	Blocked
450 4.5.9	Greylisted, please try again later The email has been temporarily rejected because of greylisting.	Blocked
450 4.5.9	no resources please take next hop. by {relay} The email has been temporarily rejected because no resources were available for the reception. The delivery should be tried through a different hop. The hostname of our relay is displayed.	Blocked
450 4.5.9	no smtp resources, please take next hop. by {relay} The email has been temporarily rejected because no SMTP resources were available for the reception. The hostname of our relay is displayed.	Blocked
450 5.5.6	loop detected The email has been temporarily rejected because a loop has been detected.	Blocked
504 5.5.2	Sender address rejected: need fully-qualified address The email has been rejected because the recipient’s email address was incomplete.	Blocked
523 5.2.3	E-Mail rejected, e-mail is too large by company rule {rule ID} The email has been rejected because it exceeded a size limit defined by the customer. The rule ID is displayed.	Blocked
550 5.1.1	Recipient address rejected: undeliverable address The email has been rejected because the recipient’s email address does not exist.	Blocked
550 5.5.3	Recipient address rejected: Multi-recipient bounce	Blocked
552 5.2.2	Mailbox not available. For more information visit {URL} The email has been rejected due to the recipient’s or the sender’s email address. The hostname of our gateway is displayed.	Blocked
552 5.5.2	Message size exceeds fixed maximum message size. Size: {email size}, Max size: {maximum size} by {gateway} The email has been rejected because it exceeds the size limit at the gate. The hostname of our gateway is displayed.	Blocked
552 5.5.2	Size: {email size} The email has been rejected according to the Content Control policies because it does not comply with the applicable size limits. The email size is specified.	Blocked
552 5.5.8	utilize smarthost instead of MX by {gateway} The email has been rejected because it should be sent via a smarthost and not directly to the gate. The hostname of our gateway is displayed.	Blocked
554 5.5.3	e-mail Rejected Content Filter Size	Blocked
554 5.5.4	Your IP {IP address} address has a bad reputation. To unblock visit {URL} The email has been rejected because your IP address has a negative reputation. You can unlock your email address by following the given URL.	Blocked
554 5.5.5	e-mail Rejected Spam The email has been rejected because it contains spam. To send a request to support, click on the given URL.	Blocked
554 5.5.6	Loop detection > 10 times X-everycloud-disclaimer	Blocked
554 5.5.7	e-mail Rejected Content Attachment	Blocked
554 5.6.0	unblock {URL} The email has been rejected because its header is too big. To send a request to support, click on the given URL.	Blocked
554 5.6.1	E-Mail rejected because of Spam-Header to unlock goto {URL} Your email has been rejected because it has been identified as spam based on its header. You can unlock the email address by clicking on the displayed URL.	Blocked
554 5.6.1	Your mailheader contains SPAM. To unblock visit {URL} Your email has been rejected because it has been identified as spam based on its header. You can unlock the email address by clicking on the displayed URL.	Blocked
554.5.6.2	E-Mail rejected because of Spam-http-Link to unlock goto {URL} Your email has been rejected because it has been identified as spam based on a link. You can unlock the email address by clicking on the displayed URL.	Blocked
554 5.6.2	Your mail contains a SPAM-LINK. To unblock visit {URL} Your email has been rejected because it has been identified as spam based on a link. You can unlock the email address by clicking on the displayed URL.	Blocked
554 5.6.3	E-Mail rejected because of Spam-Body to unlock goto {URL} Your email has been rejected because it has been identified as spam based on its text. You can unlock the email address by clicking on the displayed URL.	Blocked
554 5.6.3	Your mail contains SPAM. To unblock visit {URL} The email has been rejected because it contains spam. You can unlock the email address by clicking on the displayed URL.	Blocked
554 5.6.4	E-Mail rejected, forbidden attachment by company rule Attachments {rule ID} The email has been rejected because it contains a forbidden attachment according to rules defined by the customer. The rule ID is displayed.	Blocked
554 5.6.4	E-Mail rejected Virus found, for support contact {URL} The email has been rejected because it contains viruses. To send a request to support, click on the given URL.	Blocked
554 5.6.5	TLS encryption required by customer rule; The email has been rejected because it was not encrypted with TLS and TLS encryption is required by a rule defined by the customer.	Blocked
554 5.6.5	TLS encryption required by customer rule by {gateway}; The email has been rejected because it was not encrypted with TLS and TLS encryption is required by a rule for the specified host defined by the customer. The hostname of our gateway is displayed.	Blocked
554 5.6.9	Customer rule based reject by antispameurope Compliancfilter ID={rule ID} The email has been rejected by the specified Compliance Filter rule. The rule ID is displayed.	Blocked
554 5.6.9	Compliance rule based reject by antispameurope Compliancefilter ID={rule ID} by {gateway} The email has been rejected by the specified Compliance Filter rule of the specified host. The rule ID and the hostname of our gateway are displayed.	Blocked
554 5.6.9	Compliance rule based reject by Compliancefilter ID={rule ID} by {gateway} The email has been rejected by the specified Compliance Filter rule of the specified host. The rule ID and the hostname of our gateway are displayed.	Blocked
554 5.7.0	Sender address rejected: {sender address} sending out spam The email has been rejected because the sender distributed spam.	Blocked
554 5.7.1	domain / User unknown The email has been rejected because the specified domain is not available in the Control Panel.	Blocked
554 5.7.2	Sender address rejected: Access denied The email has been rejected because the sender’s IP address is not registered in our system.
554 5.7.10	encryption rule based rejected DANE required. {Gateway} The email has been rejected because it was not encrypted with the required encryption method DANE. The hostname of our gateway is displayed.	Blocked
554 5.7.12	SPF fail by customer policy. {Gateway} The email has been rejected because of an SPF fail according to a setting made by the customer. The hostname of our gateway is displayed.	Blocked
virus	Virus found (based on signature)	Virus
virus	Malware link, phishing or virus outbreak detected	Virus
admin-bl	Blacklist controlled by admin	Quarantined
ase-bl	Individual blacklist controlled by Support dep.	Quarantined
ase-recap1	Diffuse spam fingerprint	Quarantined
ase-rep1	IP reputation list1	Quarantined
ase-rep2	IP reputation list2	Quarantined
ase-rep4	URL / IP reputation list 4	Quarantined
bodytag	Spam signature in mail text	Quarantined
dirtyip	Reputation filter on IP basis	Quarantined
fingerprint	Re-captured spam mail by hash	Quarantined
header	Spam signature in mail header	Quarantined
link	Ads link	Quarantined
rbl50	pre-stage to 554 5.5.4 but not blocking yet	Quarantined
sameip	Signature recognition of spam engines	Quarantined
score	Dynamic contents evaluation	Quarantined
ScoreTag	Dynamic contents evaluation	Quarantined
spam	Reputation filter based on sender server	Quarantined
spamip-net	IP range of servers with poor reputation	Quarantined
spam-sum	Spam fingerprint	Quarantined
subjecttag	Spam signature in subject line	Quarantined
user-bl	Blacklist controlled by the user	Quarantined
wc	Spam pattern recognition	Quarantined
xarg	Bounce attack or individual customer rule	Quarantined
zombie	Botnet computer	Quarantined
content	Inadmissible attachment (content filter)	Content
admin-wl	Whitelist controlled by admin	Valid
asespf1	Known sender, type 1	Valid
asespf2	Known sender, type 2	Valid
ase-wl	Individual whitelist controlled by the support dep.	Valid
big2	Maximum mail size valid for spam check exceeded	Valid
bigmessage	Maximum mail size valid for spam check exceeded	Valid
body-wl	Whitelist signature in mail text, type 1	Valid
body-wl2	Whitelist signature in mail text, type 2	Valid
header-wl	Whitelist signature in header, type 1	Valid
header-wl2	Whitelist signature in header, type 2	Valid
knownsender	Sender address with positive reputation, type 1	Valid
noreason	Unevaluated mail	Valid
qsender2	Sender address with positive reputation, type 2	Valid
realbounce	Sent via bounce management	Valid
score	Dynamic contents evaluation	Valid
sender-ip	IP sender address has a positive reputation	Valid
subject-wl	Whitelist signature in subject line, type 1	Valid
subject-wl2	Whitelist signature in subject line, type 2	Valid
user-wl	Whitelist controlled by user	Valid
xarg-wl	Bounce mail or individual customer rule	Valid
cleanip-net	IP has not been flagged previously by system. IP has never been reported as sending spam	Valid
noreason	No positive characteristics within the email relating to any heuristics in the filters	Valid
asespf7-2	This reason code denotes that this customer has Advanced SPF Checking enabled and that this email failed the SPF Check	Valid