Description
Avanan offers an Email Security Portal for end users to access all quarantined emails. In this portal, end users can preview the quarantined emails, restore them, or submit a restore request for them - all in accordance with the defined organization's policies.
Notes:
- The Email Security Portal only shows the quarantined emails that users can act on - either restore directly or request to restore.
- The email's availability in the Email Security Portal depends on its metadata retention period.
- The availability of action buttons (Restore / Request Restore) and email body depends on the raw email's retention period.
- For Microsoft quarantined emails:
- Taking action might fail if the email is no longer retained in Microsoft's quarantine.
- Once restored, the email body will not be visible.
Requirements
Admin access to either the MSP Dashboard or the customer portal.
The Process
To enable the Email Security Portal for End Users:
- Go to Security Settings > User Interaction > Quarantine.
- In the Email Security Portal for End Users section, select the Email Security Portal for End Users checkbox.
- Click Save and Apply.
After enabling the Email Security Portal, the end users can access it from this link: https://email-security-portal.avanan.net/