Description
This article will cover what to check when you are unable to log into the Workplace Online portal https://au.workplace.datto.com/login. If you are unable to log into the Workplace Desktop Agent always check you can log into Online first.
Requirements
- A Workplace Team
- A Username/Password for https://au.workplace.datto.com/login
The Process
If you receive an error stating your account has been disabled when attempting to login, it may be due to one of the following reasons:
- Your Workplace subscription has been disabled, either because the trial period has ended or the subscription has not been paid
- Your have entered an incorrect password too many times - in this case, click on the Forgot password link to reset your password and regain access to your account
- Your account has been disabled by an administrator
- Your account has been disabled via Active Directory
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