Workplace : MacOS Installation Issues

Description

This article will cover what to do if you receive the error Unable to run Account Setup while trying to install, and also how to force remove the Workplace agent.

Requirements

• Mac OS
• Receiving Unable to run Account Setup
• Previously tried to install or uninstalled Workplace
• Workplace install dmg

The Process

If you have previously uninstalled or had an install fail during setup you may receive the following error when trying to run the setup again:

To get the software to install do the following:

• Open a new Finder window
• Select the Go menu
• Choose Go To Folder

• Type the following (please note that you will need to fill in the username of the user on the Mac). /Users/macusername/Library/caches
• Locate these two folders:

• Delete both
• Run the installer again

Force Uninstall of the Workplace Agent

Additionally, if you want to full uninstall the app and it will not launch please follow the steps below:

1. Check Activity Monitor to see if there are any Datto Workplace processes running. Close all.
2. Drag and drop the Workplace application to the trash.
3. Then navigate to ~/library
4. Check the following directories for any files containing the word "Datto".

Please manually navigate to these directories, do not use spotlight search.
~/Library/Application Support
~/Library/Caches
~/Library/LaunchAgents
~/Library/Preferences

Once those are cleared, we can reinstall the app. May require a reboot after installation.