Description

This article describes the processes of restoring and downloading backed up data from Dropsuite.

Restore SharePoint Data

With SharePoint Online, you can restore:

• Entire sites, subsites, or individual file folders
• Data from any point in time since the backup began
• Data to the same site or any other site within the same tenant

Intelligent Restore enhances the restoration process by speeding up recovery and prioritizing critical items. The system performs tasks concurrently, optimizing upload speed with SQLite databases and dividing tasks between planner and worker components. Items modified within the last 90 days are prioritized for faster restoration.

1. Login and Select Site
   • Log in to the End-User Portal and go to the Dashboard.
   • Go to the SharePoint tab, locate the desired site, and click Restore.
   • A banner will appear explaining Intelligent Restore with a link to the in-app FAQ. Click ‘Learn More About Intelligent Restore’ for additional details, or proceed directly to configure the restore setup.
     
     
2. Select Options
   • Restore Date and Time: Choose a date and time from the three backups done daily.
   • Destination: Choose to restore to the original site or another site in the same tenant.
   • Restore Method:
     • Default Folder: Restores data to the original folder.
     • Create New Folder: Restores data to a new folder in the selected site.
   • Advanced Options: Specify actions for file conflicts (e.g., when a file with the same name already exists in the destination).
     
     
3. Start the Restore
   • Click Start Restore, confirm details, and proceed.
   • Monitor the progress under System Status > Restores.

Restore Subsites and Specific Files/Folders

1. Expand the main site on the Dashboard and select Restore for the subsite.
2. Choose files/folders within the subsite and configure restore settings, as described above.
3. If Intelligent Restore is available, a banner and link to the in-app FAQ will appear.

Download SharePoint Data

You can download entire sites, subsites, or specific folders/files for offline use.

Download an Entire SharePoint Site

To download your SharePoint data, follow these steps:

1. Log in to the End-User Portal and go to your Dashboard.
   
   
2. Go to the SharePoint tab, and locate the site you wish to download.
   
   
3. Hover over the site you want to download. If you intend to download the entire site, click Download.
   
   
4. Choose Download Options:
   • Backup Date: Select the date to download the site as it existed at that time.
   • Backup Time: Choose the specific backup version (since backups occur three times daily).
   • Subsites: Select any or all subsites to include in the download.
     
     
5. Generate Download:
   • Once options are selected, click Generate Download.
   • A confirmation pop-up will appear; click Yes, Continue to initiate the download.
     
     
6. Check Download Status:
   • Monitor the download status by going to System Status > Downloads in your Dashboard.

Download a Single Subsite

1. From the Dashboard, expand the main site and click Download next to the specific subsite.
   
   
2. Follow the same steps to choose options and generate the download.

Download Selected Folders and Files in a Subsite

1. Click on the subsite to open it.
   
   
2. Select the desired folders and files, then click Restore.
   
   
3. Choose the versions you want to restore and complete the process.